We started our kitchen remodel at Home Depot because we didn't know where else to go. We walked in with plans and sketches in hand; these would be transferred to CAD by our designer. Our designer was nice enough, capable enough, offered some helpful suggestions, etc. However, she was also clearly overwhelmed. I shudder to think how many projects she was handling at once and while I have no doubt that we would have ended up with a satisfactory kitchen going through them, that overwhelming creates an environment where there's a clear "good enough" point. Our design would have been less functional and had inferior cabinets, and taken longer. It was difficult to get a hold of our designer (she has a shared extension with all the other designers). Getting from initial contact to a quote took over a month. The job estimate was around 2 months.
Keystone Kitchens was able to move from initial contact to work within 2-3 weeks, and deliver a complete kitchen about 5-6 weeks later with only minor hiccups that were completely taken care of. If I have a problem, I call or email the owner of the company and it's addressed immediately. We paid marginally more to go with Keystone, but got plywood cabinets instead of mdf, custom stain, matched grain pattern on all the cabinet doors, superior hardware and drawer construction and attention to every little detail, including insightful modifications to our design (both aesthetic and functional).
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