I recently posted on Facebook asking if people had a preference between UPS and FedEx. No one prefers FedEx, but several people threw in that they prefer USPS. I hadn't even considered them as a serious option. Perhaps I should look.
FedEx is curious though. They invented the notion of tracking, yet are being beaten at that game by UPS. UPS's tracking info is more up-to-date and if you miss your package you can immediately call it in and have them hold it at the station the same day (which, btw, stay open til 8pm or later as needed). FedEx seems to run two networks: FedEx "real" and FedEx Home. The home service is their regular parcel service and doesn't offer any of the above. The only effective way to communicate with them is through the tags they leave on the door. So, if you are regularly not at home because you, say, work, you have to:
Delivery day 1: miss package, sign tag to authorize drop or have them hold at the station.
Delivery day 2: get package. Unless a signature is required, in which case they will take above tag and act on it.
Delivery day 3: package is at the station. Go pick it up [during working hours].
UPS has managed to condense this to:
Delivery day 1: miss package, call UPS with tag number and have them unload package from truck when it returns to the station that day. That night you go pick up your package. Done.
The company from the northwest wins in customer service! What a surprise.
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